Kyle DuBose: Manager, Workplace Infrastructure, Brandless

Kyle DuBose: Manager, Workplace Infrastructure, Brandless

An interview with Kyle Dubose, who manages workplace infrastructure at Brandless.

What do you ACTUALLY do?
I do everything from replacing a mouse, troubleshooting an ISP outage, mounting a TV, or overseeing building contractors.

What types of devices do you support?
We’re primarily Mac, but I have a scattering of Chrome and Windows devices.

What’s your favorite piece of tech?
That’s tough — iPhone XS, AirPods, or this impressive USB jump drive that has both USB-A and USB-C connectors.

What tools or apps are most important to your job?
Slack and Spoke.

Do you prefer hands-on, or troubleshooting from afar?
Hands-on, hands-down.

Favorite thing about your IT environment?
The people and the mission, Brandless is a fantastic company with incredible values, and it shows that every person here holds our community close to their heart.

Thing you’d most like to change about it?
Speed, as a team of one managing both IT and Facilities people often want things faster than I’m able to provide.

What’s on your desk?
Post-its, pens, coffee, water, and headphones.

How did you start your career in IT?
A funny story, I was working for the student newspaper at college, selling ads. We were using these old PowerMac G4’s that seldom worked. One day while trying to get work done I got fed up and took cannibalized the parts in one of the additional towers to make mine faster. Our GM walked in on this, looked at me, and said, “I think we’re using you in the wrong capacity.” I worked there to finish out college and swapped my major to Information Systems and never looked back.

What are the biggest misconceptions of your role, internally or externally?
That your questions are stupid, there is no dumb question if you’re willing to learn I’m happy to teach.

What was your proudest professional moment?
I get the most joy from showing my users how to solve their problems. When someone tells me they were able to solve their problem with what I’ve taught them I know I’ve done an excellent job.

What are the biggest challenges in your work?
Time… working for a startup tests your ability to manage time.

Most cringeworthy request?
I cringe every time someone tells me they’re using Apple Mail with Gmail.

Do you stay hydrated at work?
My jar of water comes with me to every meeting.

CLI, I can do way more way faster.

DIY or turnkey?
That depends on context, without the context of the problem you’re trying to solve this is an apples to oranges question. If we’re looking for a software to do a task and there is a turnkey solution that does 85% of what we want then turnkey makes the most sense. If we’re doing something out there, the best solution would be DIY.

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